Shipping Policy

At Elian Peaks, we are committed to delivering your travel products safely and on time. Please read the following details regarding our shipping process, timelines, and conditions.

1. Shipping Locations

If you are unsure whether we deliver to your area, please contact us before placing your order.

2. Shipping Method

• All orders are delivered via trusted courier partners.
• We offer Cash on Delivery (COD) as our only payment method at the moment.

3. Order Processing Time

• Orders are typically processed and dispatched within 1–2 business days after confirmation.
• You will receive an email or SMS confirmation once your order has been shipped.

4. Estimated Delivery Time

• Standard Delivery Time: 3–7 business days depending on your location.
• Remote or rural areas may require additional delivery time.

5. Shipping Charges

• Shipping charges are calculated at checkout based on your delivery location.
• Occasionally, we offer free shipping promotions—check our homepage or banners for updates.

6. Delivery Delays

While we strive to deliver within the promised timeframe, Elian Peaks is not responsible for delays caused by:

• Natural disasters, weather issues, or strikes
• Incomplete or incorrect delivery addresses
• Courier service disruptions

7. Order Tracking

Once your order is dispatched, a tracking number will be provided via email or SMS so you can monitor your shipment in real time.

8. Failed Deliveries

If a delivery attempt is unsuccessful due to customer unavailability or refusal to accept the parcel:

• The courier will attempt delivery again (up to 2 times).
• If the order is returned to us, re-delivery may be subject to additional shipping charges.

Contact Us
For any questions related to shipping or delivery status, please contact us at:
📧 [email protected]